Returns & Refunds policy

Due to the digital nature of many of our products, returns are not accepted on downloadable purchases. Please feel free to contact us by email for help with any concerns or questions: kathy@honeytreecraftery.com

Physical or digital products specially ordered to your specifications or clearly personalized are not returnable, unless they are not as ordered by our error or are damaged in transit.

While we are happy to work with you to solve a problem, we reserve the right to refuse returns of any merchandise that does not meet return conditions at our sole discretion.

In order to exercise your right of return, you must inform us of your request by means of a clear statement, as well as evidence of error or damage by email: kathy@honeytreecraftery.com

The deadline for returns is 30 days from the date you received the order or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the product to be eligible for a return, please make sure that:

• The items were purchased in the last 30 days

• The items are in the original packaging

• We have approved your return by email

The following products cannot be returned:

• Any items made to your specifications or clearly personalized.

• Digital products.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

1002 Turtle Creek CC Court, Normal, IL 61761

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email: kathy@honeytreecraftery.com